Job Description

Who We Are and What We Do

Legal Monkeys sets the standard for operational excellence for records collection. Personal Injury law firms will hire companies (like us!) to call medical providers to receive medical records and bills on their behalf. By doing so, the life of a case is expedited, which means more money and a faster return to a greater quality of life for clients of the law firm. We strive to foster professional and personal growth within our team. 

The  Medical   Records Support  team is responsible for being ambassadors and providing our clients with exceptional service. Each team member connects with providers in genuine and authentic ways, while achieving goals and having fun. Each team member plays an important role to the success of our business.

The Breakdown

• Interact with case managers and providers via phone, email, and chat
• Effectively retrieve medical records and bills for law firms
• Assess provider relationships to facilitate the most effective way to collect records  
• Ensure special authorizations are completed
• Interact with providers with enthusiasm to accomplish daily goals 
• Manage a block of business and reach individual volume goals
• Build genuine relationships with providers and coworkers  
• Perform in a dynamic atmosphere while maintaining a remarkable level of professionalism 
• Help to maintain a strong culture of winning and service through hard work and organization
• Think critically through unexpected problems 
• Perform other duties as assigned 

Skills and Qualifications

• High School Diploma or GED  

• Excellent written and verbal communication skills

• Working knowledge of standard office equipment preferred.

Our Core Values

• Play As A Team.   By building each other up, we all get better, and - together - we get stronger.
• Find A Better Way.   We don't know how to settle. We are always asking ourselves how to get better in everything we do.
• Inspire And Be Inspired.  Each day, we find ourselves drawing inspiration from our teammates while giving inspiration to others.
• Need To Achieve.   Never apologize for having high standards for yourself. We wouldn't want anything less.

What would my hours and pay look like?

• Work Hours: Monday - Friday 8:00 a.m. to 5:00 p.m. CDT
• Hourly Pay: $15 - $17 per hour, based on education and experience.

Let's talk about benefits!

• Paid vacation + 8 paid holidays

• Learning and growth

• Competitive benefits package

• 401(k) plan; 3.5% company contribution match 

• Medical, dental, vision, life, and supplemental insurance available

• Social team building events and bonding 

Physical Requirements

• Experience prolonged sitting, standing and bending.

• Ability to interact with standard office technology (e.g., keyboard, computer, headset, mouse) with or without reasonable accommodation.

• Ability to lift up to 15 pounds at times.

• On-site attendance.

Why Us?

You could take your talents anywhere. We know that. You know that. So, let’s cut to the chase - We are a Records Collection Company, set on helping our clients by expediting the life of a case. But, what sets us apart? Our commitment to top-tier office culture. Legal Monkeys believes to be the best records collection company in the nation. We grow as individuals, as well as a team. The Legal Monkeys team is full of quick thinkers who are willing to adapt and find the best way to achieve any task in front of them.

Thank you for considering us as a potential employer.

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