Service Advisor Job at Toyota of Cool Springs, Franklin, TN

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  • Toyota of Cool Springs
  • Franklin, TN

Job Description

Service Advisor Description Toyota of Cool Springs is seeking an organized and detailed Service Advisor.

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities
  • Greets customers promptly
  • Obtains customer and vehicle information
  • Clearly reports all vehicle symptoms as described by the customer
  • Determines and recommends needed maintenance base on age, mileage, and vehicle history
  • Prepares complete and accurate estimate of cost for labor and parts
  • Establishes follow-up time
  • Monitors the progress of each vehicle throughout the day, updating customers frequently
  • Verifies that final invoice reconciles with work performed on the repair order
  • Explains all completed work and charges to customers
Qualifications
  • Minimum 1 year experience in a service advisory role
  • Knowledge of automobiles
  • Positive attitude
  • High volume mentality
  • Customer Satisfaction Index focused
What We Offer
  • 401(k) Savings Plan with Employer-Match
  • Medical Insurance
  • Dental Plan
  • Vision Plan
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Vacation
  • 5-Day Work Week
  • Locally Owned
  • We promote from within

Job Tags

Full time

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